What is your return policy?
Contact Please email us at service@ligonier.org or call 800-435-4343.
Operating Hours Ligonier’s operating hours are 8:00 a.m. – 5:00 p.m. ET, Monday through Friday. During high call volume hours or peak seasons, you may opt to leave a voicemail with your contact information. We will acknowledge your call or email within forty-eight business hours.
Returns / Credits Please contact our Care Team to process your return if any of the following conditions have been met.
Product Definitions
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“New, Original Condition” – New, originally manufactured condition of product as intended by the publisher for sale. May also be described as undamaged; in the original packaging; or not soiled, torn, or otherwise worn; which allows the product to be sold as new.
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“Damaged Product” – Product damaged during the shipping process.
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“Defective Product” – Product shows no signs of wear or abuse, but was defective from the manufacturer.
Refunds Eligible returns (see product definitions above) will be issued a full refund for the product if requested and returned within 90 days of purchase. For additional information, please call our Care Team at 800-435-4343. If you prefer to email us, you can reach us at service@ligonier.org. Your return may be directed to the following address to receive a refund:
Ligonier Ministries Returns c/o Impact Proven Solutions 4600 Lyndale Ave. North Minneapolis, MN 55412
Include the Order Number and original packing slip on the inside of the return shipment.